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IMPORTANT - Rosie email hacked

Dear Rosie supporter,

We sincerely apologize for any emails you received yesterday morning or afternoon that were not from us.

If you received or sent us an email between 8:45 am - 4:40 pm EST to this account on November 17, it could have been forwarded to a fraudulent email account that is not associated with Rosie at all and deleted from our account. Hackers also sent out an email asking for money.

What Happened
Around the same time, two email addresses that Rosie uses, were both compromised. Hackers broke-in, we did all we could to reduce the damage and regain control.

We would never ask anyone to wire transfer money - all donations and fundraising are done through legitimate channels; on our website, in-person, and one of our collection boxes or via regular mail to an address which is posted on our website and can be validated by you. If it sounds like scam - it is not us. Also please note the small subject lines "hi", "Hello”, “Regards" are usually hackers.

What is pretty clear is the hackers targeted us randomly (or from someone else that was hacked contact list) and did not realize who Rosie is... it is just unfortunate when coming from a good cause an email scam may sound more believable.

Damage done
We were able to regain control of one email account relatively fast, the other, the Rosie Calendar account, we lost control between 8:45 am - 4:40 pm. We had access but could not stop them from accessing at the same time. From what we see, all sendings were done on the Rosie Calendar address. We have regained access to both accounts and the hackers have lost control. During the attacks they would have had access to your email addresses (with the potential to copy). We have notified Microsoft of at least one fraudulent account that was created today. It does take 24 hours for us to speak with support so it is still currently active.

If you received or sent an email to the address that has an ''s" at the end of the calendar, we suggest you delete communications and block that email address. That is an account the hackers’ set-up.

Real address:
Fake address:

Please forward any email that involves Rosie and looks suspect to us.

General Security Precautions We Recommend Please ensure if you have received an email today asking for money you:

  • Delete the email
  • Block the fraudulent address (see above for which one is fake)
  • You change your password to a "Strong" Password :
    • A mix of letters, numeric and symbol, it is also recommended a random capital is used. Do not use a common word
      • e.g. Love123$ instead use L1o2v3e$ or two words love12BEACH3$. (please don't use those they were examples and likely compromised now)
  • Even if you haven't been contacted by the hackers via email, now would be a good reminder to change your passwords.

All modern email accounts should have a verification step or security notification step. Associate it with your cell number and/or another email account to ensure that you can regain control if this ever happens to a personal account.

As you can imagine we are busy looking into things but if you have any questions we will try our best to answer. Please send to this email address. At this point, we don't know more than what we have told you.

In the past two months: one donation box stolen and hackers (based in Nigeria) trying to steal, they will not stop the wheels of Rosie turning. We just truly wish that this did not happen and we are sorry for all the bother to you, our wonderful supporters, and the best people in the world, really.

Yours Truly,

Rosie Team

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